Privacy Policy

Sky View Cleaning – Privacy Policy

Sky View Cleaning Ltd Registered in England & Wales, Company No. 12269140 Registered office: Fortress House, 301 High Road, Benfleet, Essex, SS7 5HA Tel: 01268 962 952 | Email: info@skyviewcleaning.co.uk

1. Who we are
1.1 Sky View Cleaning Ltd ("Sky View", "we", "us", "our") is a family-run exterior cleaning business serving Essex. We are the data controller for the personal information we collect about you.

1.2 This policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.3 If you have any questions about this policy or how we handle your information, please contact us at info@skyviewcleaning.co.uk or 01268 962 952.

2. The information we collect
2.1 Information you give us, when you request a quote, book a service, fill in a form on our website or social media, or contact us:

• your name, address and postcode;
• phone number and email address;
• details about your property (for example, number of windows, property type, access arrangements, gate codes, pets);
• the services you are interested in or receive, and any notes or preferences you give us;
• messages, emails and call notes between you and us.
2.2 Payment information. Payments are processed by GoCardless (Direct Debit) and Stripe (card payments). We do not see or store your full card number or bank account details; these are held securely by those providers. We keep records of the amounts invoiced and paid.

2.3 Photographs. We may take before and after photos of the areas we clean for quality control, records and dispute resolution.

2.4 Website and advertising data. When you visit our website or interact with our adverts, we and our partners may collect technical information such as your IP address, browser type, device, pages viewed and how you arrived at our site, using cookies and similar technologies (see Section 9).

2.5 Information from third parties. If you submit an enquiry through a Facebook or Instagram lead form, Meta passes the details you entered to us. We may also receive details from review or directory platforms if you contact us through them.

3. How and why we use your information
We only use your information where the law allows us to. The legal bases we rely on are:

Purpose

Legal basis

Providing quotes and responding to enquiries

Steps before entering a contract, or legitimate interests

Scheduling and carrying out cleans, managing your account

Performance of a contract

Sending service messages (reminders, invoices, payment links, updates)

Performance of a contract

Taking and processing payments, and recovering unpaid debts

Performance of a contract and legitimate interests

Following up on quotes you have requested

Legitimate interests

Keeping business and tax records

Legal obligation

Taking before and after photos for records

Legitimate interests

Using anonymised photos in marketing

Legitimate interests (no identifying details shown)

Sending marketing offers by text or email

Consent, or the "soft opt-in" for existing customers

Non-essential website cookies and advertising measurement

Consent

Handling complaints and legal claims

Legitimate interests and legal obligation

3.1 Our legitimate interests include running and growing our business efficiently, keeping accurate records, protecting ourselves against disputes and non-payment, and improving our services and advertising.

3.2 We do not use your information for automated decision-making that has legal or similarly significant effects on you.

4. Marketing
4.1 We will only send you marketing messages (for example, special offers or seasonal services) where you have agreed to receive them, or where you are an existing customer and the offer relates to similar services. Every marketing message will give you a simple way to opt out.

4.2 You can opt out at any time by replying STOP to a text message, using the unsubscribe link in an email, or contacting us directly. Opting out of marketing will not affect service messages about your cleans and account.

5. Who we share your information with
5.1 We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as much as they need:

• customer management and quoting software (such as Squeegee and Quote Monster);
• automation and messaging providers used to send texts and emails;
• payment providers (GoCardless and Stripe);
• our website developer and hosting provider;
• advertising platforms such as Meta (Facebook and Instagram), for measuring and improving our adverts;
• our accountants, insurers, legal advisers and, where necessary, debt recovery agencies;
• our own staff and operatives who carry out your cleans.
5.2 These providers act on our instructions and are required to keep your information secure and confidential.

5.3 We may also share information where required by law, for example with HMRC, the police or a court.

6. International transfers
6.1 Some of our service providers (for example, Meta, Stripe and some software platforms) may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses, so your information receives an equivalent level of protection.

7. How long we keep your information
7.1 We keep your information only for as long as we need it:

• Customers: for as long as you use our services, and for up to 6 years after our last transaction with you, to meet tax and accounting requirements and deal with any claims.
• Enquiries and quotes that don't go ahead: up to 2 years from your last contact with us, unless you ask us to delete them sooner.
• Photographs: up to 2 years, unless needed for an ongoing dispute or used in anonymised marketing.
• Marketing preferences: we keep a record of opt-outs so we can respect them.
7.2 After these periods, we securely delete or anonymise your information.

8. Keeping your information secure
8.1 We take appropriate technical and organisational measures to protect your information, including password-protected systems, restricted access for staff, and using reputable, secure software providers.

8.2 Gate codes and access details are only shared with the operatives who need them to carry out your clean.

9. Cookies and website tracking
9.1 Our website uses cookies and similar technologies. Essential cookies are needed for the website to work. With your consent, we also use analytics and advertising cookies, including the Meta Pixel and Meta Conversions API, to understand how visitors use our site and to measure and improve our adverts.

9.2 You can accept or reject non-essential cookies using the cookie banner on our website, and change your choice at any time. You can also control cookies through your browser settings, and manage your ad preferences within your Facebook and Instagram account settings.

10. Your rights
10.1 Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information, where there is no good reason for us to keep it;
• restrict how we use your information in certain circumstances;
• object to us using your information based on legitimate interests, including for direct marketing;
• data portability, to receive your information in a commonly used format;
• withdraw consent at any time, where we rely on consent.
10.2 To exercise any of these rights, contact us at info@skyviewcleaning.co.uk or 01268 962 952. We will respond within one month. There is normally no charge.

10.3 We may need to ask you to confirm your identity before we respond. In some cases we may be legally required to keep certain information (for example, financial records), and we will explain if this applies.

11. Complaints
11.1 If you are unhappy with how we have handled your information, please contact us first so we can put it right.

11.2 You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

12. Children
12.1 Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

13. Changes to this policy
13.1 We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated.